Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates:
We offer free standard shipping on all orders within Australia.
Estimated delivery time for standard shipping is 5-7 business days.
International Shipping:
We currently offer international shipping to select countries. Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times vary by destination and will be provided at checkout.
Shipping Carriers:
We use Sendle and other reputable carriers to ensure your order arrives safely and on time.
Customs, Duties, and Taxes:
Equitherm is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
Equitherm is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns and Exchanges:
Please refer to our Refund Policy for detailed information on how to return or exchange your items.
Contact Us:
If you have any questions or concerns about your order, please contact us at hello@equitherm.com.au.
